• Terms & Conditions

    a) The services, supplies and offers the www.hottub-direct.com – “NordTub” Joint Stock Company are subject to these Terms and Conditions. They also apply to all business relations. Latest with the acceptance of the goods or services, these conditions shall be deemed accepted. Confirmations of the customer referring to his own terms and conditions are hereby expressly rejected.
    b) Exceptions to these terms and conditions shall be effective only if we confirm this in writing.

    Offer and conclusion of contract / order
    a) non-binding offers made our obligation.
    b) Orders shall be legally binding:
    • the purchase procedure in the shop https://www.hottub-direct.com;
    • the written or telex confirmation by us, if the buyer makes the purchase order by e-mail. The same applies to supplements, amendments or additional agreements.
    c) drawings, pictures, weights and dimensions or other specifications are not binding.
    d) printed by data processing equipment business mail (eg, order confirmations, invoices, credit memos, reminders) is legally binding without signature.
    e) details of the properties of any kind, specimens and samples are only an indication of the quality of the goods. Agreed exactly they are only if expressly agreed in writing.
    f) for customized products are manufactured on the basis of the given customer data, for the factual, technical and dimensional accuracy and completeness is not liable.

    a) Our prices are not including the VAT (but 21%VAT will be added at checkout). *According to European law we can sell with 0%VAT, if you have valid VAT code. Here you can check your VAT code: http://ec.europa.eu/taxation_customs/vies/?locale=en

    b) Our prices is includes packaging costs.
    c) transport costs are calculated separately for each country and product, then customer place an order he must fill all information correctly in our order form then we will contact with last price.

    a) the delivery time can be 2 to 5 weeks of receipt of payment, depending on which country the goods are delivered.
    b) Delivery dates are with timely notice of readiness as kept. Delivery with a date indicating the day of dispatch. Likewise, at the agreed delivery time in working days of the last working day is considered shipping day. Working days are weekdays, Monday to Friday, excluding public holidays in Lithuania.
    c) the goods are delivered to the address specified by buyer (payment address).
    d) because the goods will be delivered by a transport company, the customer himself is responsible for unloading:
    • on-site, a forklift is available;
    • the goods can also unloaded with 4-6 strong men;
    • The customer will unload the goods without delay;
    • The customer should ensure that there is enough place for the arrival of a truck’s available.

    Customer support and service
    Apart from providing excellent quality products at the best possible price, we are dedicated to exceeding customer expectations. If you have any suggestions, comments or any cause for complaint please email us at info@hottub-direct.com 

    Transfer of Risk
    a) upon delivery, the risk of accidental loss and accidental deterioration of the goods at the time of transmission to the buyer. This does not apply if the buyer is a consumer. In this case, the risk of accidental loss and accidental deterioration of the goods will pass at the time of delivery to the buyer.
    b) because the product comes with a truck, before unloading the goods and before signing the shipping documents, the purchaser should determine that the product is not damaged or otherwise deteriorated. If the goods are damaged during delivery or otherwise deteriorated, should the buyer so enroll in the transport documents, making possible the photos of damaged goods and send all documents to us.

    a) consumer sales contracts (contracts with a consumer buy-side)
    For the goods we will be liable for claims for a period of two years after delivery to the purchaser.
    b) Contracts with Companies
    For the goods, we assume the warranty for the period of one year after delivery to the Buyer.
    c) In case of defective delivery, we have, according to our choice, the right to remedy the defect free of charge or against withdrawal free replacement.
    d) the warranty does not cover:
    • any damage caused by improper use, maintenance;
    • unauthorized repairs or attempted repairs;
    • normal wear and tear, including scratches on the surface, which occur during normal use;
    • damage resulting from improper handling, maintenance or negligence is not covered.
    • defects of environmental factors (humidity, heat, cold, etc.) occur;
    • damage caused by third parties.

    Retention of title, bills of sale
    The goods remain our property until full payment of the purchase price and all claims arising from the business combination.

    If third parties on the title or securing goods, the customer will indicate our ownership and notify us immediately.

    At behavior of customers – in particular default of payment – we are entitled to the reserved goods and may require the assignment of the claim by the customer against third parties. In the withdrawal and the seizure of the goods by us does not cancel the contract.

    In the case of final redemption, we are entitled in the credit granting, without further evidence to make a flat-rate reduction of 25%. Further damages is reserved.

    The retention of title in accordance with the foregoing provisions shall be upheld if individual claims are received by us in a current account.


    We allow 30 day returns of items (Internet orders only) in their original condition, with all packaging, and any tags still attached. Items in any other condition are not returnable and will not be credited. All shipping charges are the responsibility of the customer (for delivery and return).

    Returns past 30 days of items in their original condition,  with all packaging, and any tags still attached, are subject to exchange only, and the following restocking fees:

    • 30-45 days – Exchange only, 30% restocking fee
    • 45-90 days – Exchange only, 40% restocking fee
    • 90-120 days – Exchange only, 50% restocking fee

    All shipping charges are the responsibility of the customer (for delivery and return).

    If an item is damaged or defective, please notify us within 72 hours. We will work with respective carrier for claim. In order to process claim, you must keep all original packaging and damaged items. We cannot process claims after 72 hours or without original packaging.

    Hottub-Direct – UAB “NordTub”
    Address: R.Kalantos st. 49, LT-52303 Kaunas, LITHUANIA

    The buyer can choose the payment:
    • Bank Transfer;
    • Paypal payment (+3,5% to the final price);

    If the order by e-mail, invoices are due immediately without deduction, unless otherwise agreed.

    Payment is considered made when we can dispose of the amount.

    The customer has the right to offset only if its counterclaims have been legally established or recognized by us. The customer can exercise a right of retention if his counterclaim is based on the same contract. Related claims against us may not be assigned without our consent.

    Limitation of Liability
    Liability for damages due to impossibility of performance, positive breach, negligence in contracting and other breaches of contract or tort in full amount of damages exists only in its own gross negligence or gross negligence of the officer. We are only liable on the merits in its culpable breach of contract, and beyond such obligations liable for gross negligence of individual agents, unless there is an otherwise commercial usage, however, the amount of these two cases only for compensation for the foreseeable damage.

    Law and Jurisdiction
    Applicable law of the Republic of Lithuania. The uniform application of the Hague Sales Convention and the UN Convention on the International Sale of Goods (CISG) is excluded.

    The place of performance for delivery and payment is for both parties to our headquarters.

    If the customer is a merchant according to the Commercial Code, a legal entity under public law or public special assets or is domiciled abroad, our headquarters is the exclusive venue for all disputes arising from the contract, directly resulting disputes.

    The Parties undertake to take all them to be kept confidential in the performance of the contract by the other party becomes aware of or receive information and documents. The contracting parties to store and secure the items that were left in the contract, against misuse by third parties. This does not apply to information that was at the time of becoming aware of the relevant contractual partner already known or in the filling, in which the information was already publicly available.

    We will store the data required for business transactions with the customer electronically. We are noted for any actions the Data Protection Act of the Republic of Lithuania.

    Publications in which the other contracting party or the contract items are mentioned with reference to the other party, may take place only with the written consent of the other party.

    Security and privacy
    Your security and privacy are our priority; it is not our policy to disclose your e-mail address or details to any third parties. All information gathered including any information given at the time of ordering is collected lawfully and in accordance with the Data Protection Act 1998.

    The information collected about you will be used firstly, to enable us to process your order, your enquiry, sample or literature request and secondly, to provide you with the best possible customer service.

    We will not send you any e-mails or marketing materials unless you request us to do so. The information we hold will be accurate and up-to-date, and will be held in accordance with the law. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information, which we hold, will be held securely in accordance with our internal security policy and the law.

    Final Provisions
    If any provision of these Terms and Conditions or in other agreements be or become invalid, which shall not affect the validity of any other provisions or agreements. Invalid provisions are to replace those that come in the economically intended regulation intent.

    Customer Satisfaction

    We want our customers to be happy with their purchases. It is our goal to sell products of only the very highest quality. If you need more information about a product, or have suggestions for making improvements to our product line, please let us know at info@hottub-direct.com